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Missed call services is a call service facility that is provided to customers and prospects to connect with a business. The call is terminated automatically, and the business calls back the caller after receiving the details. It enables customers to connect with the business and let it know that they are interested in speaking with them by placing a miss call. Today businesses are automating their communication. The call is processed via auto dialler which is an automatic dialling process and automatically gets disconnected after a ring.
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How are Missed call services beneficial?
Miss call services are full of capabilities that allow businesses to streamline customer engagement processes. Let’s learn about them.
Helps in faster lead generation: The software helps initiate a faster lead generation process as it provides an easy way to contact the business. Prospects can express their interest in the organisation and its products/ services by giving a missed call alert. The software provides leads’ details in real-time, and the agents can immediately call to nurture the leads.
Expand market reach: The software allows to connect with a broader audience segment by increasing brand awareness. Companies can launch miss call campaigns -SMS campaigns to reach out to many customers and prospects.
Seek customer confirmation: It’s always a good idea to rely on the solution to keep the customer’s interest on priority. They need to comply with government rules and regulations and avoid legal hassles. So, businesses seek consent on specific services and product interests.
Collect customer feedback: The solution enables businesses to collect customer feedback. They can know about the preferences and dislikes of the customers. They can conduct surveys and polls via missed call alerts and know about their opinion easily.
CRM Integration: The solution can be integrated with the CRMs, and it multiplies the software’s capability to provide an effective customer engagement process. The customer data gets automatically integrated as soon as the solution is integrated. The agents can offer better customer support with the help of the software as they have access to consolidated data in one place.
Toll-free integration– Companies can also speed up the lead generation process by integrating the toll-free number into the solution. These toll-free numbers are easy to recall because they are available in an easy-to-recognise format. In India, these numbers are available in the 1800 series. So, businesses can buy numbers in the format 1800-ABC-DEFG. Businesses can enable customers to contact them effortlessly by integrating with the miss call software.
Why is it a good idea to combine missed calls and message alerts?
It’s a good idea to use the software and message alerts in conjunction to offer better CX. Companies can launch the outbound calling campaign through targeted messages to the customer’s contact numbers. In this way, they can reach out to a large number of customers with messages simultaneously and convey their messages to a mass audience. Companies can integrate their social media campaigns with automated messages and connect with the leads. It’s a great way to automate the lead generation process because the software sends automated messages at the scheduled time. Any calls which are received on the number get updated with real-time alerts. So, businesses never miss a customer call and can grab the opportunity to nurture the leads and convert them.
Conclusion
It is always good to use these services with automated message alerts. It will facilitate easy connectivity with the business and allow businesses to automate messages. They can reach out to customers with automation and much more efficiency.
You can get missed call service from a reputed cloud telephony company such as Knowlarity. It is one of the leading cloud telephony companies in India that offers software at the best prices. The payment plans offered are flexible, and SMEs and start-ups -every company, irrespective of its scale of operations can buy the solution and get its benefits.
They can streamline their call operations, improve customer engagement and deliver high-quality customer support. A prompt engagement process and continuous engagement with the customer with automated messages help businesses to improve customer acquisition. Businesses can retain more customers with improved customer service. It increases business profitability and helps to provide an enhanced CX.
